Position: Ticketing Services Specialist
Job Type: Part Time
Pay Rate: $16.07/hour

Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e607331b-bbfb-469d-abda-170924e68e72&ccId=19000101_000001&lang=en_US  

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

The Ticketing Services Specialist is a part-time position averaging approximately 20 hours per week, with most hours scheduled during evenings and weekends, at performances and special events to support box office operations across Blumenthal Arts venues. Working under the direction of the Ticketing Services Manager, this role is responsible for supporting daily ticketing operations, processing ticket transactions, reconciling sales activity, and ensuring a seamless guest experience. Depending on assignment, the Specialist may serve as the lead-on-duty for a shift, providing guidance and operational oversight, while on other shifts working collaboratively as part of the ticketing team to support event success. The position delivers exceptional customer service by assisting patrons with ticketing needs, resolving concerns, and providing accurate information about performance and venue policies.

Your impact:

Ticketing Operations

• Serve as the lead-on-duty during assigned shifts, overseeing in-person ticketing operations and ensuring efficient box office operations.
• Open and close assigned box office locations in accordance with departmental procedures.
• Process ticket sales, exchanges, will call, refunds, and other in-person ticketing transactions.
• Monitor box office operations and make operational decisions to maintain efficient service during assigned shifts.
• Prepare ticketing settlements and reconcile sales activity for assigned performances.
• Fulfill internal ticketing requests, including complimentary tickets, programming requests, and other organizational ticketing needs.
• Maintain ticket stock, office supplies, and operational materials for assigned box office locations.
• Communicate operational issues, staffing needs, customer concerns, and other significant incidents to the Ticketing Services Manager.

Customer Service

• Maintain a thorough knowledge of current performances, venue policies, pricing, promotions, and ticketing procedures to effectively assist customers and support event operations.
• Deliver exceptional customer service before, during, and after performances.
• Resolve customer concerns and escalated service issues by exercising sound judgment and applying organizational policies.
• Support customers with ticket purchases, exchanges, account assistance, and general ticketing inquiries.
• Represent Blumenthal Arts professionally while fostering a welcoming and positive customer experience.

Team Support

• Provide day-to-day leadership, guidance, and support to assigned Ticketing staff during performances and special events.
• Assist in training and mentoring new Ticketing staff on departmental procedures, customer service standards, and ticketing operations.
• Perform other related duties as assigned.

Who We Are:

For over 30 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. By investing in Tony Award-winning Broadway, we shape the future of arts through new and original works and by nurturing artists. We support local artists, like our Blumenthal Fellows and 16 resident companies that share our stages. Through Blume Studios, we are leading the way in innovative, immersive productions that expand how audiences experience the arts. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us:

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.

Our benefits package includes:

• Medical insurance with low-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum two (2) years of experience in ticketing, customer service, hospitality, live entertainment, or a related field; or an equivalent combination of training and experience.
• Previous experience serving in a lead or supervisory capacity preferred.

• Experience with AudienceView Unlimited or a comparable ticketing system preferred.
• Strong knowledge of ticketing operations and customer service best practices.
• Ability to exercise sound judgment and make operational decisions in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to lead box office operations while working collaboratively with staff and internal partners.
• Proficiency with Microsoft Office 365 and ticketing software systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as operational needs require.

The post Blumenthal Arts seeks a Ticketing Services Specialist appeared first on North Carolina Theatre Conference.

Position: Technical Production Manager 
Job Type: Full Time
Offer Range: $22.45 – $30.80

Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e607331b-bbfb-469d-abda-170924e68e72&ccId=19000101_000001&lang=en_US  

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

Blumenthal Arts is seeking a Technical Production Manager to play a critical leadership role in delivering exceptional arts and entertainment experiences across its venues and campuses. Reporting to the Director of Production and Lead Technical Production Manager, this position oversees assigned events and theatrical systems—including lighting, audio/visual, electrical, networking, and rigging—ensuring their safe and efficient operation. The role supervises stage and technical crews, collaborates with clients and internal stakeholders, and manages advancing, budgeting, equipment coordination, and contract review to support seamless onstage and backstage execution. In addition to hands-on technical leadership, the position provides administrative oversight including payroll, reporting, compliance, and adherence to industry best practices. This position may require 40+ hours per week, including evening, weekend, and holiday shifts to support productions.

Your impact:

• Supervise stage/technical crew members, interns, and other employees as necessary and provide oversight of stage, sound, and lighting equipment for events and activities.  
• Provide departmental human resources support for subordinate staff and crew – including conflict resolution, payroll, developing reports, and new hire on-boarding.  
• Manage theatrical systems including fly systems, electrical audio and video systems, and rigging.   
• Design, Source, Install, Inventory, Operate, and Service theatrical equipment systems and infrastructures.  
• Meet with clients, vendors, and other departmental personnel to discuss requirements for projects and events.  
• Assist in determining budgets, space design, coordinating equipment usage, assessing labor needs, schedules, and reviewing contracts, etc. for projects and events.  
• Assists in managing technical needs at all theaters and campuses as needed.  
• Ensure compliance with applicable Blumenthal Performing Arts policies, procedures, regulations and standards for quality and safety.  
• Responsible for completion of all necessary internal and external paperwork including daily reports, payroll reports, show reports, contracts and rider review, blueprints, etc.   
• Observe, stay up to date with, and follow industry accepted best practices.  
• Perform other duties as assigned.   

Who We Are:

For over 30 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. By investing in Tony Award-winning Broadway, we shape the future of arts through new and original works and by nurturing artists. We support local artists, like our Blumenthal Fellows and 16 resident companies that share our stages. Through Blume Studios, we are leading the way in innovative, immersive productions that expand how audiences experience the arts. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us:

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.

Our benefits package includes:

• Medical insurance with low-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring:

• Bachelor’s degree in Technical Theater or related field
• At least 5 years of experience in technical theater, preferably for a large multi-theater venue
• ETCP certifications preferred   
• Crowd management certified preferred  
• OSHA 10 or OSHA 30 certified preferred  
• Advanced technical theatre knowledge including proficiency in lighting or audio  
• Excellent communication skills  
• Experience with AutoCAD, Vectorworks, or Lightwright design software  
• Experience with Microsoft Office applications including Outlook, Excel, Visio, PowerPoint, and use of cloud-based file sharing  
• Lighting and/or sound console networking and operations knowledge  
• Ability to understand and troubleshoot theatrical system issues including signal flow, digital and analog systems, and networking systems.  
• Verbal, numerical, and spatial aptitude  
• Experience with Q-Lab programming and operations  
• Basic understanding of projection and video equipment including HD, SDI, DVI  
• Time management and the ability to coordinate and delegate responsibilities  
• Budgeting and resource management  
• Data Conception and Interpretation  
• Project management knowledge  
• Organized, creative, engaging, knowledgeable, and respectful  

The post Blumenthal Arts seeks a Technical Production Manager appeared first on North Carolina Theatre Conference.

Position: Digital Marketing Manager
Job Type: Full Time
Salary Range: $55,000 – $75,700

Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e607331b-bbfb-469d-abda-170924e68e72&ccId=19000101_000001&lang=en_US  

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

The Digital Marketing Manager leads Blumenthal Arts’ digital marketing efforts, developing strategies that drive ticket sales, expand audience reach, and maximize performance across digital channels. This role oversees paid media campaigns, email marketing, website optimization, SEO, and digital analytics, using data-driven insights to improve engagement and revenue growth. The position will play a key leadership role in the organization’s website rebuild, collaborating with internal teams and external partners to deliver an accessible, audience-focused digital experience. The Digital Marketing Manager manages agency and vendor relationships, monitors campaign performance, and recommends strategic adjustments to enhance results and return on investment. Working closely with Marketing, Ticketing, and Revenue Optimization teams, this role ensures digital initiatives align with organizational goals and customer needs. Occasional evening and weekend hours are required to support events and promotional activities.

Your impact:

Website

• Oversee the organization’s website rebuild and ongoing website development
• Manage website agency/vendor relationships and project deliverables
• Ensure effective integration between the website, ticketing platform and other key systems
• Maintain and optimize the website and e-commerce experience to support ticket sales, ADA accessibility, AI search visibility and evolving digital standards
• Oversee SEO strategy and website search performance

Paid Digital Media Strategy

• Lead paid digital media strategy across Meta, Google, YouTube, TikTok and other relevant platforms
• Oversee digital media agency relationships, campaign execution and performance
• Develop campaign copy and provide direction on creative assets to support digital performance
• Monitor spend, ROAS and key performance indicators and recommend optimizations
• Identify opportunities across targeting, channel mix and investment to improve results

Email Strategy & Audiences

• Lead email strategy to support ticket sales, audience growth and engagement
• Oversee email marketing vendors, campaign execution and performance
• Develop audience segmentation and targeting strategies using ticket buyer behavior and purchase data
• Develop automated customer journeys to deliver personalized, timely communications throughout the patron lifecycle
• Monitor email performance and identify opportunities for testing, personalization and optimization

Digital Performance & Analytics

• Own reporting and analysis of digital marketing performance, including ticket sales, revenue, ROAS and conversion rates
• Use performance insights to optimize campaigns and improve conversion throughout the customer journey.
• Develop and maintain revenue attribution across digital marketing channels
• Monitor sales pace and ticket inventory alongside digital campaign performance to identify opportunities and areas of need
• Recommend and implement shifts in digital spend, targeting and channel strategy based on campaign and sales performance

Who We Are:

For over 30 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. By investing in Tony Award-winning Broadway, we shape the future of arts through new and original works and by nurturing artists. We support local artists, like our Blumenthal Fellows and 16 resident companies that share our stages. Through Blume Studios, we are leading the way in innovative, immersive productions that expand how audiences experience the arts. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us:

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.

Our benefits package includes:

• Medical insurance with low-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring:

• Bachelor’s degree in Marketing, Communications, Business, Digital Media, or a related field and a minimum of five (5) years of progressive experience in digital marketing, including paid media, email marketing, website management, digital analytics, and conversion optimization; or an equivalent combination of education and experience.
• Demonstrated success developing, executing, and optimizing integrated digital marketing campaigns that drive ticket sales, revenue growth, customer acquisition, audience engagement, or other measurable conversion goals.
• Experience leading website development, redesign, or major enhancement projects, including collaboration with internal stakeholders, external vendors, and technology partners.
• Experience managing digital marketing agencies, consultants, vendors, and strategic partners, including oversight of project deliverables, performance, and budget utilization.
• Experience with CRM, email marketing, marketing automation, and audience segmentation platforms required; experience with AudienceView, Audience Republic, and Mailchimp preferred.
• Experience analyzing marketing, sales, and customer data to develop insights, measure campaign effectiveness, and inform strategic decision-making.
• Experience in performing arts, live entertainment, ticketing, attractions, hospitality, e-commerce, or another highly consumer-focused industry preferred.
• Professional digital marketing certifications such as Google Analytics, Google Ads, Meta Blueprint, HubSpot, or similar credentials preferred.
• Strong knowledge of digital marketing strategy, paid media, email marketing, audience segmentation and customer journey development
• Strong understanding of website management, e-commerce, SEO and digital user experience
• Proficiency with digital analytics and advertising platforms, including Google Analytics, Google Ads and Meta Ads Manager
• Ability to analyze digital and sales data, evaluate campaign performance and translate findings into actionable recommendations
• Knowledge of CRM/email marketing platforms, marketing automation and audience segmentation best practices
• Strong project management skills with the ability to oversee complex initiatives, including website development and vendor-led projects
• Excellent written and verbal communication skills, including the ability to develop effective digital marketing copy
• Ability to collaborate effectively across Marketing, Ticketing, Revenue Optimization and other internal teams and external partners

The post Blumenthal Arts seeks a Digital Marketing Manager appeared first on North Carolina Theatre Conference.