Blumenthal Arts seeks a Customer Service Representative

Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e607331b-bbfb-469d-abda-170924e68e72&ccId=19000101_000001&lang=en_US

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing. 

Blumenthal Arts seeks a Customer Service Representative to provide exceptional service to patrons across phone, email, online chat, and in-person interactions. This role is responsible for assisting with ticket sales, handling inquiries, resolving concerns, and supporting various team projects to ensure a smooth and positive patron experience. Candidates should thrive in a fast-paced environment, demonstrate strong communication skills, and maintain accuracy when handling transactions and sensitive information. Evening and weekend availability is required.

Your impact: 

• Identify and assess customer’s needs both in person and virtually through chats, emails, and calls.  
• Efficiently and accurately answer customer inquiries to deliver clear and informative communication related to events, ticket packages, special offers, seating options/prices and other Blumenthal policies. 
• Provide quick, efficient, and accurate sales of single tickets, ticket packages, and other related items through our ticketing system. 
• Collect complete and accurate data into the appropriate systems and maintain quality database procedures. 
• Incorporate cross-selling and upselling to enhance guest experiences and deliver best value and experience. 
• Listen closely, empathize, and apply sound judgement to identify and quickly resolve concerns for patrons within the guidelines established by Blumenthal. Escalating unresolved problems as appropriate per our policies. 
• Handle all information, including sensitive financial data, and cash, as directed. 
• Document tasked projects and customer responses. 
• Assist in printing, packaging, and distributing of tickets and other materials to customers. 
• Operate a variety of software such as the ticketing system, customer contact system, and Microsoft 365 (including Word, Excel, Powerpoint, and Teams). 
• Interact well and communicate clearly with diverse groups and individuals such as the immediate supervisor, co-workers, patrons, and the public. 
• Maintain in depth current information for shows, events, sellable items, policies, and procedures for Blumenthal Performing Arts, various Resident Companies, and CarolinaTix clients. 
• Troubleshoot patron concerns, requests, or feedback in a timely and courteous manner. 

Who We Are: 

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community. 

Why Join Us: 

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally. 

Our benefits package includes: 

• Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules 
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring: 

• High school diploma or GED equivalent
• At least 1 year of customer service experience
• Previous live event or ticketing experience preferred
• Previous experience working with CRM software preferred 
• Exceptional written, verbal, and interpersonal skills 
• Bilingual in English/Spanish preferred 
• Proficiency in Microsoft Office 365 preferred 
• Dependability 
• Schedule flexibility 
• Ability to thrive in a fast-paced environment 
• High productivity 
• Self-motivated 
• Strong work ethic and high quality of work 
• Time management efficiency 
• Positive Attitude and desire to work as part of a team