Position: Ticketing Services Specialist
Job Type: Part Time
Pay Rate: $16.07/hour
Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e607331b-bbfb-469d-abda-170924e68e72&ccId=19000101_000001&lang=en_US
Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.
The Ticketing Services Specialist is a part-time position averaging approximately 20 hours per week, with most hours scheduled during evenings and weekends, at performances and special events to support box office operations across Blumenthal Arts venues. Working under the direction of the Ticketing Services Manager, this role is responsible for supporting daily ticketing operations, processing ticket transactions, reconciling sales activity, and ensuring a seamless guest experience. Depending on assignment, the Specialist may serve as the lead-on-duty for a shift, providing guidance and operational oversight, while on other shifts working collaboratively as part of the ticketing team to support event success. The position delivers exceptional customer service by assisting patrons with ticketing needs, resolving concerns, and providing accurate information about performance and venue policies.
Your impact:
Ticketing Operations
- Serve as the lead-on-duty during assigned shifts, overseeing in-person ticketing operations and ensuring efficient box office operations.
- Open and close assigned box office locations in accordance with departmental procedures.
- Process ticket sales, exchanges, will call, refunds, and other in-person ticketing transactions.
- Monitor box office operations and make operational decisions to maintain efficient service during assigned shifts.
- Prepare ticketing settlements and reconcile sales activity for assigned performances.
- Fulfill internal ticketing requests, including complimentary tickets, programming requests, and other organizational ticketing needs.
- Maintain ticket stock, office supplies, and operational materials for assigned box office locations.
- Communicate operational issues, staffing needs, customer concerns, and other significant incidents to the Ticketing Services Manager.
Customer Service
- Maintain a thorough knowledge of current performances, venue policies, pricing, promotions, and ticketing procedures to effectively assist customers and support event operations.
- Deliver exceptional customer service before, during, and after performances.
- Resolve customer concerns and escalated service issues by exercising sound judgment and applying organizational policies.
- Support customers with ticket purchases, exchanges, account assistance, and general ticketing inquiries.
- Represent Blumenthal Arts professionally while fostering a welcoming and positive customer experience.
Team Support
- Provide day-to-day leadership, guidance, and support to assigned Ticketing staff during performances and special events.
- Assist in training and mentoring new Ticketing staff on departmental procedures, customer service standards, and ticketing operations.
- Perform other related duties as assigned.
Who We Are:
For over 30 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. By investing in Tony Award-winning Broadway, we shape the future of arts through new and original works and by nurturing artists. We support local artists, like our Blumenthal Fellows and 16 resident companies that share our stages. Through Blume Studios, we are leading the way in innovative, immersive productions that expand how audiences experience the arts. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.
We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.
Why Join Us:
We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.
Our benefits package includes:
- Medical insurance with low-cost premium for employee only coverage, plus FSA and employer-funded HRA options
- Paid vacation, sick leave, and holiday time to recharge with your loved ones
- Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
- Flexible schedules
- Complimentary tickets
- Vision and dental insurance
- Retirement savings with a 3% employer match to help secure your future
- And more!
Skills You’ll Bring:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Minimum two (2) years of experience in ticketing, customer service, hospitality, live entertainment, or a related field; or an equivalent combination of training and experience.
- Previous experience serving in a lead or supervisory capacity preferred.
- Experience with AudienceView Unlimited or a comparable ticketing system preferred.
- Strong knowledge of ticketing operations and customer service best practices.
- Ability to exercise sound judgment and make operational decisions in a fast-paced environment.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational, problem-solving, and time management abilities.
- Ability to lead box office operations while working collaboratively with staff and internal partners.
- Proficiency with Microsoft Office 365 and ticketing software systems.
- Ability to work flexible hours, including evenings, weekends, and holidays as operational needs require.